DRUPAL SUPPORT AND MAINTENANCE

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DRUPAL SUPPORT AND MAINTENANCE PLANS


24-hours response time

Your tickets will be attended within 24-hour period (*), 7 days a week, public holidays included.

(*) Response times can vary depending on the plan.

Dedicated account manager

A permanent Account manager will be assigned to you, supervising all your tickets and attending your requests.


Powerful ticketing system

Raise your tickets in our powerful ticketing system, getting anytime a detailed status and tracing of your requests. Alternatively, we can use your corporate ticketing system if available.


Accurate time estimations

All your tickets will be estimated tighly and will be started only after your approval.


Phone and email hotline

You can get in touch with your account manager by phone, e-mail or the ticketing system.


Server management

We work with you existing hosting, or with our Amazon AWS based infrastructure, if you have chosen any of our hosting plans.

All the plans include

  • Drupal support hot-line (email & phone)
  • Same-day security updates for core
  • Offsite backups policy management
  • Disaster Recovery Management
  • 30-day money back guarantee
  • Confidentiality agreement
  • Drupal 6, 7 and 8 covered

Basic support

$ 99 / per month
  • 48-hours maximum response time
  • 4 hours of support and maintenance per month
  • 1 hour of custom Drupal site building and/or development per month
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Standard support

$ 199 / per month
  • 24-hours maximum response time
  • 10 hours of support and maintenance per month
  • 2 hours of custom Drupal site building and/or development per month
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Premium support

$ 499 / per month
  • 12-hours maximum response time
  • 30 hours of support and maintenance per month
  • 10 hours of custom Drupal site building and/or development per month
  • The best choice for adding new features on demand for your site
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