Keeping your Drupal sites supported and updated can be a headache. Not for us!
Keeping your Drupal sites supported and updated can be a headache. Not for us!
Initial website audit
Powerful ticketing system and time tracker
24-hours response time, 7-days a week
Dedicated Account Manager at your disposal
Several support plans available
Infrastructure management
01
Initial website audit
- Before starting the service, we offer a preliminary website audit free-of-cost.
- Interdruper will set-up a development & testing environment for your website, hosted in our Amazon AWS pool of servers, free-of-cost.
- In that environment, you can follow up and test all the changes performed on your website, before deploying them to your Production environment.
- Deployments to your Production environment are included in the service.
02
Powerful ticketing system and time tracker
- Register your tickets in our powerful ticketing system based in Attalasian Jira, getting anytime a detailed status and tracking of your requests. Alternatively, we can use your corporate ticketing system.
- Accurate time estimations: all your tickets will be estimated tightly in hours and delivery time and will be started only after your approval.
03
24-hours response time, 7-days a week
- Your tickets will be attended within 24-hour period (*), 7 days a week, public holidays included.
(*) Response times can vary depending on the plan. - You can get in touch with us by phone, e-mail, video meeting or by the ticketing system.
04
Dedicated Account Manager at your disposal
- An Account Manager will be assigned to you, supervising all your tickets and attending to your requests.
- Schedule regular follow-up meetings with our Account Manager, to monitor your issues and requirements.
- You can get in touch with your Account Manager by phone, e-mail, video meeting or by the ticketing system.
05
Several support plans available
- We offer several support plans according with your requirements and the complexity of your website.
- Our plans are renewable monthly. They can be terminated with just 30 days' notice.
- We offer significant discounts under 6-month and 1-year commitments.
- Our services are also available as packages of hours of service, not based on a monthly fee, giving you all the flexibility to use the hours depending on your needs, because the hours do not expire. The minimum hour-package that can be hired is 100 hours.
06
Infrastructure management
- We work with your existing hosting/servers, or with our Amazon AWS based infrastructure.
- In the last case, we offer a free-of-charge testing environment for your website in our Amazon AWS pool of servers.
- Your website code and all the changes performed on it are stored and managed thru a Bitbucket Git repository, integrated with the Jira ticketing system.
- Deployments to your Production environment are included in the service.
SUPPORT & MAINTENANCE PLANS
PROMOTION
BASIC
Ideal for websites with almost no changes in design and/or functionality
199€
monthly
- 48 hours maximum response time for security updates and critical errors.
- 4 hours of support and maintenance per month, covering Drupal core and contributed modules minor releases updates.
- 1 hour of custom Drupal site building and/or development per month.
STANDARD
The best choice for websites with occasional changes in design and/or functionality
299€
monthly
- 24 hours maximum response time for security updates and critical errors.
- 10 hours of support and maintenance per month, covering Drupal core and contributed modules minor releases updates.
- 2 hours of custom Drupal site building and/or development per month.
NEW
DRUPAL 7
Mandatory plan for Drupal 7 websites after Jan 5th 2025
249€
monthly
- 12 hours maximum response time for security updates and critical errors.
- 8 hours of support and maintenance per month, covering Drupal core and contributed modules minor releases updates.
- 2 hours of custom Drupal site building and/or development per month.
Migrations between major Drupal releases (7,8,9,10,11,12...) are not included in our Plans.
If you need to migrate and/or update the Drupal core version of your website, please use our Migration Services.