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DRUPAL SUPPORT AND MAINTENANCE
DRUPAL SUPPORT AND MAINTENANCE PLANS
24-hours response time (*)
Your tickets will be attended within 24-hour period (*), 7 days a week, public holidays included.
(*) Response times can vary depending on the plan.
Dedicated account manager
A permanent Account manager will be assigned to you, supervising all your tickets and attending your requests.
Powerful ticketing system (*)
Raise your tickets in our powerful ticketing system, getting anytime a detailed status and tracing of your requests. Alternatively, we can use your corporate ticketing system.
(*)Available only in the Premium Support Package.
Accurate time estimations
All your tickets will be estimated tighly and will be started only after your approval.
Phone and email hotline
You can get in touch with your account manager by phone, e-mail or the ticketing system.
Server management
We work with you existing hosting, or with our Amazon AWS based infrastructure, if you have chosen any of our hosting plans.
All the plans include
- Drupal support hot-line (email & phone)
- Same-day security updates for core
- Offsite backups policy management
- Disaster Recovery Management
- Confidentiality agreement
- Drupal 6, 7, 8 and 9 covered
- Renewable per month basis
Basic support
$ 199 / per month
- 48-hours maximum response time
- 4 hours of support and maintenance per month
- 1 hour of custom Drupal site building and/or development per month
Standard support
$ 299 / per month
- 24-hours maximum response time
- 10 hours of support and maintenance per month
- 2 hours of custom Drupal site building and/or development per month
Premium support
$ 999 / per month
- 12-hours maximum response time
- 30 hours of support and maintenance per month
- 10 hours of custom Drupal site building and/or development per month
- The best choice for adding new features on demand for your site